Q: Is it legal to order prescription pharmaceuticals over the Internet?
A: Yes, in most cases it is legal when it is for personal use only. However to be sure you must first check your country's Importation Laws.
Q: How can I make an order? A: On the Home page and in the category list you will find all the available products categories. Select a category and click on it. This will take you to the selected category page. Then click on the product of your choice. It will be automatically added to your shopping cart. If you want to buy more than one product just enter the quantity of that product in the shopping cart and click "Recalculate". When you are done click "Checkout". You will be taken Secure Server and you should enter the required information. After that click "Pay Now". At this point your VISA/MasterCard information is checked and you will receive an order confirmation at your e-mail address.
Q: What forms of payments do you accept?
A: We accept only VISA/MasterCard. At this time we are currently unable to accept Checks or Money orders.
Q: Why do you not accept money orders?
A: International-clearing for money orders can often take over one month. We feel that this is an unacceptable delay in the order process, therefore we only accept credit cards.
Q: Can I place mail or phone orders?
A: No, we only accept orders via the Internet through secure processing system.
Q: How will I know when my product(s) have been shipped?
A: A confirmation email will be sent to your email address on shipment
Q: What is your privacy policy?
A: Please visit this link: "Privacy Policy"
Q: What countries do you ship to?
A: www.all-drugs-online.com ships to all countries in which the Importation Laws allow to.
Q: What is your ordering process ?
A: All orders are received via a secure server, to ensure that your details are kept private and to guarantee your peace of mind. Your credit card will be charged only for the amount indicated on your order and this includes shipping and packaging. We ship to any personal address, excluding P.O.Boxes/APO/FPO adresses. Any items that are out of stock will be notified to you by email.
We ship orders daily on a first in first out system and the credit card is charged only as the order has been sent.
Q: How long does it take until I receive my product(s)?
A: We use registered International Airmail for all of our orders. The final delivery time depends on the reliability of your postal service. From order to arrival of shipment generally takes between ca. 10 and 15 business days. After an order is placed at www.all-drugs-online.com, the Costumer is automatically notified by E-mail when we approve and ship his/her order. Please, notice that we do not ship orders within 24 hours to give the Costumer a possibility to change or update his/her address and/or the order items. In such cases, those Costumers must immediately send us an e-mail with your changes. The order number must be enclosed when writing about changes in the order.
There is a limit for every transaction on our eShop. Credit card transactions have minimum order limit of USD 10 and maximum order limit of USD 2000 per transaction. For first-time Customers a large quantity order is not accepted. The amount for a first-time order is maximum USD 500.
www.all-drugs-online.com is not responsible for orders lost due to unreliable postal services or incorrect address details.
Q: Why do my tablets sometimes look different?
A: Different companies produce medicines, which may vary in appearance and/or taste, but contain the same active ingredient. All are equally effective. Always ask your Pharmacist if you are concerned.
Q: Why has the name of my medication changed?
A: Each active ingredient has a standard (generic) name, it is also given an individual trade name by each company that makes it. Eg Salbutamol inhaler may be called Ventolin, Salbulin or Salamol. Just as a vacuum cleaner may be called Hoover, Dyson or Electrolux.
Q: Do I have to be at home when my order arrives?
A: Yes, we require an adult signature for all orders.